A telecommunications company says it will put a new call center in Myrtle Beach, leading to 110 new jobs.
Frontier Communications says it will renovate its existing offices on Lumber Street to make room. Frontier first entered South Carolina in July 2010 when it bought Verizon’s wireline properties. Company officials said the call center itself will be located in a former Verizon building.
Frontier offers voice calls, high-speed internet, wireless access, and satellite video. It is headquartered in Connecticut and has customers in 27 states. 14 of those were added when the company acquired Verizon’s phone system two years ago.
“The more customers you add, the more people you need to deal with issues and make sure you’re providing the right level of customer care,” Frontier’s Senior Vice President for the Carolinas John Swallow told South Carolina Radio Network.
Swallow said company officials also liked the area’s quality of life and South Carolina’s business climate. A spokeswoman with the South Carolina Department of Commerce said there had not been any approved incentives for Frontier.
The center will provide customer support for billing, order fulfillment, and other functions. “It’s just very exciting for Frontier to be expanding in Myrtle Beach,” Swallow said, “We’re creating some great opportunities for employment.”
Swallow said the company will begin accepting new applications in June. Myrtle Beach Regional Economic Development Corporation president Brad Lofton said the average pay will be about $26,000 per year, plus benefits. Frontier says it will accept applications online at www.frontier.com.
Matt Long contributed to this report.
