Power utility South Carolina Electric & Gas is warning about a new scam that it says is targeting its customers.
The company says some of its customers have complained about a caller posing as an SCE&G employee. The scammer tells the customer their power will be shut off if that customer does not make an immediate payment on their bill. They then try to get credit card information or trick them into getting a new prepaid debit card to pay the balance.
“The most important thing is that we would not ask for payment over the phone in order to stop a disconnection,” John Raftery, the manager of SCE&G’s contact centers, said. “If you ever receive a phone call like that… hang up and call our customer service line.”
That phone number is 800-251-7234.
Raftery said that SCE&G notifies its customers of disconnection through statements on bills, notices in the mail, and automated phone calls. He said individual employees do not call customers when their power is about to be disconnected.
Bill payments are accepted at SCE&G business offices, by mail, authorized payment agencies, online or through SCE&G’s phone payment provider, BillMatrix, by calling 1-800-450-9160.
SCE&G typically notifies customers by phone or in writing before scheduling an employee to arrive at their home to perform any type of work inside the home. Raftery said SCE&G field employees are identified by their blue SCE&G uniforms, a white company ID badge with a photo and marked SCE&G truck.
If someone arrives unannounced or does not have company identification and introduces themselves as an SCE&G employee, the company recommends calling Customer Service at 1-800-251-7234 for verification or dialing 911 if they feel threatened.