Safe Auto Insurance has abruptly closed its call center near the town of Hemingway, leaving more than 160 people without a job. Safe Auto Executive Vice President Mark LeMaster told the Associated Press that the company had to make a hard decision after concluding that it needed to reduce its workforce. 163 employees at the facility were told about the closing at a meeting Tuesday morning.
Most of those employees were customer service representatives, although some insurance agents were also let go. LeMaster says the workers will be paid and keep their benefits for the next two months.The call center in Hemingway opened to much fanfare ten years ago.
Safe Auto is keeping open a call center in Kentucky and two call centers in Ohio, where the company is located.