South Carolina citizens affected by the September 2012 hacking of Department of Revenue computer servers will have to sign up for credit monitoring again. Enrollment begins Thursday.
The new services is offered in response to last year’s hacking that compromised the tax information of millions of South Carolinians, including 3.8 million Social Security numbers and other sensitive information can sign up for protection from CSIdentity Corp. You can sign up by going to the CSID website or by calling 1-855-880-2743.
The state of South Carolina is paying the Texas-based company up to $8.5 million to provide credit monitoring to people affected by the September 2012 theft of unencrypted information. Credit bureau Experian had been doing that work for nearly 1.5 million people under a no-bid, $12 million contract. Anyone who filed a tax return in South Carolina from 1998 to 2012 is eligible for CSID’s services, but those using the Experian version will not automatically transfer, and will have to sign up again. Experian is also continuing to offer its service for another year for $11.88.
CSID will protect against fraud and identity theft for taxpayers, as well as their dependent children and businesses. The Department of Revenue said CSID will monitor a wider array of databases to detect the fraudulent use of personal information, including chat rooms where cyber-thieves will sometimes buy and sell identity information. CSID also allows people to work with a restoration specialist to get your identity restored.
The deadline to enroll is October 1, 2014.
Some users reported trouble enrolling with the CSID site. A Department of Revenue spokeswoman said there were a few possible solutions.
“If people are unable to create an account they may want to completely close their browser session and try again, or contact our CSID South Carolina Identity Protection Hotline toll free at 855-880-2743,” spokeswoman Samatha Cheek said in an email. “Users may also have mis-entered information or, the information they entered on the enrollment form does not match the information provided to CSID by the Department of Revenue. If any taxpayer is unable to enroll online, they should contact our CSID South Carolina Identity Protection Hotline toll free at 855-880-2743.