After giving four hours of testimony to a state Senate panel, Department of Social Services Director Lillian Koller took more questions from reporters about the condition of her agency.
She said the agency is still learning how to improve, even in recent cases of child deaths. Despite an onslaught of criticism from lawmakers, former employees and some partner agencies, Koller countered that she came into a troubled agency a little more than three years ago and has made improvements.
“We’re not in meltdown. We have been in build-up, strengthen mode since I got here,” she said.