A customer care provider is opening a new high-end customer service center in the Upstate, saying it will create 400 new jobs over the next five years.
Sitel said in an announcement Monday that its new facility will bring $2.5 million in capital investment to Spartanburg County. The Tennessee-based telecommunications and outsourcing company is renovating a former Winn-Dixie grocery store just northwest of Spartanburg city limits to house the 47,000 square-foot facility.
“Spartanburg County is an ideal location for Sitel’s newest world-class customer experience center and we appreciate the support from the community as we build and staff South Carolina’s finest customer care center,” Sitel Spartanburg site director David Rogers said in the statement. “I look forward to meeting with exceptional talent from the area to create the Spartanburg team.”
The state’s Coordinating Council for Economic Development has approved a $200,000 Set Aside grant to Spartanburg County to assist with the costs of real property improvements related to the project.
County Councilman David Britt, who acts as Spartanburg County’s point man on economic development, said it’s the area’s first call center he’s aware of in at least 25 years. “This is a little bit out of our norm, but it’s good,” he told South Carolina Radio Network. “Because it brings in some opportunities for folks who maybe don’t want to work in manufacturing industries.”
Monday’s announcement does not give a timeline for Sitel to begin operations at the site, but the existing building and hiring announcements indicate the company hopes to open before year’s end.
Those interested in working for Sitel can visit the company’s careers page online.